FAQ - Frequently Asked Questions

1. What is a personalized premium photo book made from vegan or genuine leather?

A personalized premium photo book is made from vegan leather or genuine leather. The cover offers the best of both worlds: a luxurious, eco-friendly option (vegan leather) or the classic elegance and durability of real leather. This gives your photo book a sophisticated, high-quality look and feel.

2. How do I create my own photo book?

To create your photo book, follow these simple steps:

1. Choose the size and layout of your photo book.
2. Upload your images and place them on the pages as you wish.
3. Add any text and adjust the design.
4. Review your photo book, and once you're satisfied, add it to the cart and complete your order.

3. What sizes are available for the photo books?

We offer photo books in various sizes to meet your needs. The most popular sizes are:

4. What is vegan leather and genuine leather?

• Vegan leather is a durable, eco-friendly material that mimics the look and feel of traditional leather but is made without animal products. It is a great choice for those seeking a cruelty-free option.
• Genuine leather is real leather made from animal hides, known for its natural texture, flexibility, and long-lasting quality.

5. Can I add text or design the cover of my photo book?

Yes, you can add text as engraving on the cover of your photo book as you like. We offer a variety of fonts and design options to fully customize your photo book. You can also choose a cover with a 10 x 10 cm window for a small image.

6. How long does it take to receive my photo book?

We aim to ship your order within 3-5 business days. Delivery time depends on your chosen shipping method and location. You will receive a tracking code so you can follow your order.

7. Can I order a photo book as a gift?

Absolutely! A personalized photo book makes a perfect gift. You can design a photo book with memories from a special occasion, like a honeymoon, birthday, or anniversary. You can also have your photo book gift-wrapped and sent directly to the recipient.

8. What quality is the print on the images?

We use the latest technology to print your images in high quality. Your photos are printed on premium paper, ensuring sharp, vibrant colors and long-lasting durability.

9. Can I get a photo book with a special design or theme?

Yes, you can choose from several design templates and themes in our online designer. If you have a specific design in mind, you can also fully customize your photo book from scratch to make it completely unique.

10. What payment options do you offer?

• Credit cards (Visa, MasterCard, American Express)
• MobilePay
• Bank transfer

11. How can I change or cancel my order?

Once your order is processed, we can no longer make changes or cancel it. Please make sure to carefully review your order before confirming. If you have any concerns, feel free to contact our customer service as soon as possible.

12. What if I receive a defective or damaged photo book?

We do our best to ensure that your photo book arrives in perfect condition. If you receive a damaged photo book, please contact our customer service with photos of the issue, and we will help you get a replacement sent out quickly.

13. How can I contact customer service?

You can reach our customer service by email at email@company.com or by calling us at [phone number]. We're happy to assist with any questions or issues you may have.

14. Can I save my project and return later?

Yes, our platform allows you to save your project and continue editing it at a later time.

15. What device is best for editing my photo book?

For the best experience, we recommend using a desktop or laptop computer with a large screen to make precise edits to your photo book.